Quotes Two

"Quote One of Two."

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"Quote Two of Two, a longer one. When I’m thinking about a process or a flow, I generally start with a series of steps, a simple linear model. Linear models may not be the final output, but they provide a strong backbone as the starting point. Most user journey maps start out as a linear model, a description of the process users undergo to achieve a goal. Research and elaboration helps us identify edge cases and divergent scenarios."

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